Simplify, Strengthen, and Streamline In-house E-Discovery by Scott Van Nice, E-Discovery Manager, Procter & Gamble
The benefits of in-house e-discovery are becoming more obvious and compelling: efficiency, consistency, transparency, and cost savings, to name a few. On the other hand, there are risks and challenges. Creating and managing an e-discovery operation demands a collaborative corporate culture—one that engages all business groups that are impacted on the litigation battlefield.
This case study, written by an e-discovery veteran who built P&G’s in-house electronic discovery process, explores how Procter & Gamble (P&G), the world’s largest consumer goods company implemented an in-house e-discovery process for supporting all corporate litigation with a lean team of two. His bold plan enabled P&G to revamp its e-discovery model, resulting in a reduction in e-discovery spend by 50 percent in the first eight months and reduction of a four- to -six- week case startup time to just two days.
This paper addresses the organizational structure put in place by P&G to simplify, strengthen, and streamline its e-discovery process, including how to:
- Mobilize teams for rapid response
- Identify and fine-tune responsibilities
- Measure service delivery expectations
- Nurture cross-team collaboration
- Select and manage vendors