Telephone technical support is available 24 hours a day, excluding weekends and holidays. All technical support calls are automatically routed to the open US or UK office: 10 PM Sunday – 7 PM Friday, US Pacific time (6 AM Monday – 3 AM Saturday, UK time).

US Office hours: Monday–Thursday 5 AM–10 PM Pacific time, Friday 5 AM–7 PM Pacific time

UK Office hours: Monday–Friday 6 AM–4 PM UK time

For your convenience, Guidance Software offers a Support Portal to our registered EnCase users, providing technical forums, a knowledge base, a bug tracking database and an Online Submission Form. For optimal technical assistance, please use the Online Submission Form.

If you do not have access, please use the registration form available at https://support.guidancesoftware.com/forum/register.php?do=signup.