Guidance Software
eDiscovery Services > Technical Support
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TECH SUPPORT CONTACT INFO
Support Hours:
Support is available 24 hours from Sunday, 7:00 PM to Friday 6:00 PM Pacific Time (Monday, 3:00 AM to Saturday, 1:00 PM GMT).
Online Support:

For your convenience, Guidance Software offers a Support Portal to our registered EnCase users, providing technical forums, a knowledge base, a bug tracking database and an Online Submission Form. For optimal technical assistance, please use the Online Submission Form.

 

If you do not have access, please use the registration form available at https://support.guidancesoftware.com/forum/register.php?do=signup.

US Contact Info: UK Contact Info:
215 North Marengo Avenue
Suite 250
Pasadena, CA 91101
Phone: 1-626-229-9191, Option 4
Fax: 626-229-9199 		Thames Central, 5th Floor
Hatfield Road
Slough, Berkshire UK SL1 1QE
Phone: +44 (0) 1753552252, Option 4
Fax: +44 (0) 1753552232
Toll-Free Numbers:
Germany: 0-800-181-4625 China: 10-800-130-0976
Australia: 1-800-750-639 Hong Kong: 800-96-4635
New Zealand: 0-800-45-0523 Japan: 00-531-13-0890
For More Information Contact Me